1. Introduction
Eflexoft Solutions Sdn. Bhd. (Company No. 830975-A) ("Eflexoft", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website at eflexoft.com ("Website") and who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By accessing or using our Website, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not access the Website.
2. Information we collect
2.1 Personal data you provide
When you submit our contact form or communicate with us, we may collect:
- Full name
- Company or organisation name
- Email address
- Phone or mobile number
- Any other information you choose to include in your message
2.2 Automatically collected data
When you visit our Website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Referring website or source
- Pages visited, time spent, and date/time of access
- Device type and screen resolution
2.3 Cookies and tracking technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our Website. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To send you project proposals, quotations, or follow-up communications
- To improve and personalise your experience on our Website
- To analyse website usage and optimise performance
- To comply with legal obligations and enforce our terms
- To protect against fraud, unauthorised access, or illegal activity
4. Data sharing and disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:
- Service providers: Trusted third-party vendors who assist us with website hosting, email delivery, analytics, or IT support, bound by confidentiality agreements
- Legal compliance: When required by law, regulation, legal process, or enforceable governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction
- With your consent: When you have given explicit permission for a specific purpose
5. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. Contact form submissions are typically retained for a period of 24 months, after which they are securely deleted unless ongoing business relations exist.
6. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server environments, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal: Withdraw your consent for processing at any time
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Objection: Object to the processing of your data for marketing purposes
To exercise any of these rights, please contact us at the details provided below.
8. Third-party links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site before providing personal information.
9. Children's privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Eflexoft Solutions Sdn. Bhd. (830975-A)
Email: info@eflexoft.com
Website: eflexoft.com